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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All VELP products

The group "New Technologies" offers for review the products of the plant VELP: element analyzers, digesters, distillers, solvent extractors, fiber analyzers, food fiber analyzers, oxidative stability reactors, magnetic stirrers, heating magnetic stirrers, heating plates, top-drive stirrers, homogenizers, COD determination analyzers, BOD and respirometers, cooled incubators, flocculators, shakers, portable turbidometers, open circulation baths, pumps, vortex mixers, consumables, accessories
  • Element Analyzers VELP
    Element Analyzers
    EMA 502, CN 802, etc.
  • Digesters VELP
    Digesters
    DKL 8, DKL 12, etc.
  • Distillers VELP
    Distillers
    UDK 129, UDK 139, etc.
  • Solvent Extractors VELP
    Solvent Extractors
    SER 158/3, SER 158/6, etc.
  • Fiber Analyzers VELP
    Fiber Analyzers
    FIWE Advance, etc.
  • Food Fiber Analyzers VELP
    Food Fiber Analyzers
    GDE, CSF6, etc.
  • Oxidative stability reactors VELP
    Oxidative stability reactors
    OXITEST et al.
  • Magnetic Stirrers VELP
    Magnetic Stirrers
    MSL 8 Digital, etc.
  • Heating Magnetic Stirrers VELP
    Heating Magnetic Stirrers
    VTF, MULTI-HS 6/15, etc.
  • Heating plates VELP
    Heating plates
    RC, RC2, REC, etc.
  • Top-drive agitators VELP
    Top-drive agitators
    OHS 100 Advance, etc.
  • Homogenizers VELP
    Homogenizers
    OV5 , etc.
  • COD Determination Analyzers VELP
    COD Determination Analyzers
    ECO 16, ECO 25, etc.
  • BOD and respirometers VELP
    BOD and respirometers
    6 Maxi BMP, etc.
  • Refrigerated incubators VELP
    Refrigerated incubators
    FOC 120E Connect, etc.
  • Flocculators VELP
    Flocculators
    JLT 4, JLT 6, etc.
  • Shakers VELP
    Shakers
    ROTAX 6.8, etc.
  • Portable turbidometers VELP
    Portable turbidometers
    TB1 et al.
  • Open circulation baths VELP
    Open circulation baths
    OCB et al.
  • Pumps VELP
    Pumps
    SP 311, JPV, etc.
  • Vortex mixers VELP
    Vortex mixers
    MULTI-TX5, etc.
  • Consumables, accessories VELP
    Consumables, accessories
    Fluorine absorbers, etc.

NEW TECHNOLOGIES GROUP

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